Cloud SWEET pricing built for your base platform plus add-ons

Start with hosted call analytics, then activate real-time licensing and AI licensing as your operation scales. DATEL manages the platform end to end so your team can move quickly.

Base Platform

Hosted call analytics with rapid setup and no extra hardware or software.

Contact Sales

Base licensing

Request base pricing

Included highlights

Completely hosted managed service
Browser-based reporting from any device
Instant reporting as calls complete
Drill-down analytics and scheduled reports
Real-time operational dashboards
AI-assisted trend summaries

Real-Time Add-On

Popular add-on

Add live operations visibility for extensions, queues, and staffing decisions.

Contact Sales

Add-on licensing

Add real-time licensing

Included highlights

Includes base platform capabilities
Real-time queue and extension monitoring
Live supervisor dashboards and alerts
Faster staffing and overflow response
AI-assisted trend summaries

AI Add-On

Add AI-powered call summaries and automated trend insights for leadership teams.

Contact Sales

Add-on licensing

Add AI licensing

Included highlights

Includes base platform capabilities
AI-assisted call activity summaries
Automated trend and pattern detection
Faster planning and coaching insights
Real-time operational dashboards

Used by teams across transportation, government, nonprofit, and service operations

Cloud SWEET pricing comparison
Compare plans	Base Platform	Real-Time Add-On	AI Add-On
Contact sales for exact licensing fit	Request base pricing	Add real-time licensing	Add AI licensing
Core platform capabilities
Hosted interface available on any device	Included in Base Platform	Included in Real-Time Add-On	Included in AI Add-On
Instant call reporting at call completion	Included in Base Platform	Included in Real-Time Add-On	Included in AI Add-On
Drill-down from summary to detailed call events	Included in Base Platform	Included in Real-Time Add-On	Included in AI Add-On
Scheduled and on-demand reporting	Included in Base Platform	Included in Real-Time Add-On	Included in AI Add-On
Export reports to PDF and Excel	Included in Base Platform	Included in Real-Time Add-On	Included in AI Add-On
Real-time licensing add-on
Real-time queue and extension dashboards	Not included in Base Platform	Included in Real-Time Add-On	Not included in AI Add-On
Live supervisor visibility for staffing decisions	Not included in Base Platform	Included in Real-Time Add-On	Not included in AI Add-On
Real-time alerts for queue pressure and call duration thresholds	Not included in Base Platform	Included in Real-Time Add-On	Not included in AI Add-On
AI licensing add-on
AI-assisted call activity summaries	Not included in Base Platform	Not included in Real-Time Add-On	Included in AI Add-On
Automated trend and pattern detection	Not included in Base Platform	Not included in Real-Time Add-On	Included in AI Add-On
Expanded planning and coaching insights	Not included in Base Platform	Not included in Real-Time Add-On	Included in AI Add-On
Implementation and support
Remote implementation and environment verification	Included in Base Platform	Included in Real-Time Add-On	Included in AI Add-On
Remote training included for your team	Included in Base Platform	Included in Real-Time Add-On	Included in AI Add-On
First year maintenance and support included	Included in Base Platform	Included in Real-Time Add-On	Included in AI Add-On

Base Platform

Request base pricing

Core platform capabilities

Hosted interface available on any device: Included in Base Platform
Instant call reporting at call completion: Included in Base Platform
Drill-down from summary to detailed call events: Included in Base Platform
Scheduled and on-demand reporting: Included in Base Platform
Export reports to PDF and Excel: Included in Base Platform

Real-time licensing add-on

Real-time queue and extension dashboards: Not included in Base Platform
Live supervisor visibility for staffing decisions: Not included in Base Platform
Real-time alerts for queue pressure and call duration thresholds: Not included in Base Platform

AI licensing add-on

AI-assisted call activity summaries: Not included in Base Platform
Automated trend and pattern detection: Not included in Base Platform
Expanded planning and coaching insights: Not included in Base Platform

Implementation and support

Remote implementation and environment verification: Included in Base Platform
Remote training included for your team: Included in Base Platform
First year maintenance and support included: Included in Base Platform

Real-Time Add-On

Add real-time licensing

Core platform capabilities

Hosted interface available on any device: Included in Real-Time Add-On
Instant call reporting at call completion: Included in Real-Time Add-On
Drill-down from summary to detailed call events: Included in Real-Time Add-On
Scheduled and on-demand reporting: Included in Real-Time Add-On
Export reports to PDF and Excel: Included in Real-Time Add-On

Real-time licensing add-on

Real-time queue and extension dashboards: Included in Real-Time Add-On
Live supervisor visibility for staffing decisions: Included in Real-Time Add-On
Real-time alerts for queue pressure and call duration thresholds: Included in Real-Time Add-On

AI licensing add-on

AI-assisted call activity summaries: Not included in Real-Time Add-On
Automated trend and pattern detection: Not included in Real-Time Add-On
Expanded planning and coaching insights: Not included in Real-Time Add-On

Implementation and support

Remote implementation and environment verification: Included in Real-Time Add-On
Remote training included for your team: Included in Real-Time Add-On
First year maintenance and support included: Included in Real-Time Add-On

AI Add-On

Add AI licensing

Core platform capabilities

Hosted interface available on any device: Included in AI Add-On
Instant call reporting at call completion: Included in AI Add-On
Drill-down from summary to detailed call events: Included in AI Add-On
Scheduled and on-demand reporting: Included in AI Add-On
Export reports to PDF and Excel: Included in AI Add-On

Real-time licensing add-on

Real-time queue and extension dashboards: Not included in AI Add-On
Live supervisor visibility for staffing decisions: Not included in AI Add-On
Real-time alerts for queue pressure and call duration thresholds: Not included in AI Add-On

AI licensing add-on

AI-assisted call activity summaries: Included in AI Add-On
Automated trend and pattern detection: Included in AI Add-On
Expanded planning and coaching insights: Included in AI Add-On

Implementation and support

Remote implementation and environment verification: Included in AI Add-On
Remote training included for your team: Included in AI Add-On
First year maintenance and support included: Included in AI Add-On

Cloud SWEET features

Everything teams need to monitor calls, manage staffing, and share insights

Cloud SWEET combines real-time visibility, historical reporting, and operational control in one managed platform.

Completely hosted: Launch without extra hardware or software and keep implementation overhead low.
Real-time call activity visibility: Monitor volume, distribution, and team activity as calls complete.
Instant call reporting: Access summary and detailed call reporting immediately after each interaction.
Drill-down analytics: Move from KPI-level dashboards to event-level call detail in a few clicks.
Scheduled and on-demand reports: Automate recurring report delivery and run ad hoc analysis whenever needed.
Export-ready output: Share insights quickly with PDF and Excel exports for leadership and operations teams.
Call accounting insight: Track trends, peak periods, and duration behavior to improve staffing and control costs.
Productivity and alerting tools: Use thresholds and misuse alerts to surface issues early and maintain service quality.

AI analytics reports

Cloud SWEET AI turns raw call data into decision-ready reporting

Add AI licensing to accelerate reporting reviews, identify call trends sooner, and provide clearer guidance to operations teams.

AI-assisted call summaries: Generate concise summaries from call activity so supervisors can review outcomes faster.
Trend and pattern detection: Surface sentiment and behavior shifts early with AI-supported trend identification.
Export-ready coaching insights: Turn AI findings into report-ready guidance for QA, coaching, and leadership reviews.

Cloud SWEET pricing built for your base platform plus add-ons

Base Platform

Included highlights

Real-Time Add-On

Included highlights

AI Add-On

Included highlights

Core platform capabilities

Real-time licensing add-on

AI licensing add-on

Implementation and support

Core platform capabilities

Real-time licensing add-on

AI licensing add-on

Implementation and support

Core platform capabilities

Real-time licensing add-on

AI licensing add-on

Implementation and support

Everything teams need to monitor calls, manage staffing, and share insights

Cloud SWEET AI turns raw call data into decision-ready reporting

Cloud SWEET FAQ